1. Purpose and Acceptance of the T&Cs
These General Terms and Conditions of Sale (GTC) govern all contractual relations between SMOKE4ONE® and its customers, whether consumers or professionals. By validating an order on the site smoke4one.com , the customer unreservedly accepts the General Terms and Conditions in force on the day of the order, in accordance with Article L.441-1 of the French Commercial Code .
2. Company Identification
SMOKE4ONE® (SCS BIEN ETRE) is a limited partnership, registered with the RCS of Béziers under number 898 537 584 .
Head office : 16 Rue Honoret Muratet, 34300 Agde, France.
Intra-community VAT number : FR30898537584 .
Brand Ownership : The name SMOKE4ONE® is owned by a natural person and made available exclusively to SCS BIEN ETRE .
3. Products and Services
The products and services offered by SMOKE4ONE® are described with their essential characteristics on the site smoke4one.com . Photographs and illustrations have no contractual value. SMOKE4ONE® reserves the right to modify its offers at any time, without prejudice to orders already validated.
4. Order Process
The customer must follow the ordering steps indicated on the website. Once the order has been validated, the customer receives an order confirmation by email, marking the conclusion of the sales contract in accordance with Article 1127-2 of the Civil Code . SMOKE4ONE® reserves the right to refuse any order for legitimate reasons, such as suspicion of fraud or an obvious error in the price.
5. Prices and Payment Terms
Product prices are listed in euros, all taxes included (TTC). Delivery charges are added when the order is confirmed and depend on the delivery method chosen. SMOKE4ONE® accepts payments by credit cards , Viva Wallet , Apple Pay , and Google Pay . Payments are secured using PCI DSS- compliant platforms protected by SSL encryption.
6. Delivery
The ordered products are delivered to the address indicated by the customer when ordering. SMOKE4ONE® strives to respect the agreed delivery times, but declines all responsibility in the event of delays attributable to carriers or cases of force majeure, in accordance with Article L.216-1 of the Consumer Code .
7. Right of Withdrawal
In accordance with Articles L.221-18 et seq. of the French Consumer Code , the customer has 14 days from receipt of their order to exercise their right of withdrawal. Products must be returned in their original condition and in their intact packaging. This right does not apply to sealed products such as CBD flowers and resins, for reasons of hygiene and health protection.
8. Legal Guarantees
The products sold by SMOKE4ONE® benefit from the legal guarantees of conformity and hidden defects provided for by articles L.217-4 et seq. of the Consumer Code and articles 1641 et seq. of the Civil Code . Any complaints must be sent to contact@smoke4one.com with evidence of the anomaly observed.
9. Returns and Refunds Policy
The conditions for returning products are specified in the SMOKE4ONE® Returns and Refunds Policy . Products must be returned in perfect condition, in their original packaging and unused. Refunds are made by the same means of payment as that used for the initial order.
10. Protection of Personal Data
Personal data collected during the order is processed in accordance with our Privacy Policy and in compliance with the provisions of the General Data Protection Regulation (GDPR) .
11. Force Majeure
SMOKE4ONE® cannot be held responsible for delays or non-performance of its obligations in the event of force majeure, in accordance with article 1218 of the Civil Code .
12. Claims and Disputes
In case of dispute, customers can contact our customer service at contact@smoke4one.com In the absence of an amicable resolution, the parties agree to submit the dispute to the competent courts of Béziers , in accordance with Articles 42 et seq. of the Code of Civil Procedure .
13. Modification of the T&Cs
SMOKE4ONE® undertakes to periodically review these Terms and Conditions to ensure their compliance with legislative, technical, and functional developments. An annual review is planned, but updates may be made at any time.
