1. Accepted Payment Methods
On www.smoke4one.com , several secure payment options are available to meet the different needs of users:
- Credit Cards : Visa, MasterCard, and American Express are accepted as payment methods. Credit card information is encrypted to ensure transaction security.
- Viva Wallet : Online payment platform enabling fast and secure transactions.
- Apple Pay and Google Pay : Mobile payment solutions, suitable for users looking for a simple transaction via their smartphone.
- Bank Transfer : In some cases, bank transfer payments may be permitted for special or professional orders. The necessary transfer information is provided upon order confirmation.
2. Payment Security
All transactions made on www.smoke4one.com are protected by an SSL (Secure Sockets Layer) encryption system, ensuring that the data exchanged is secure and cannot be intercepted. We also comply with the PCI DSS (Payment Card Industry Data Security Standard) security standards, which guarantee the protection of payment information. SMOKE4ONE® never stores complete credit card information.
Payment information is processed by our secure payment partners, and SMOKE4ONE® does not store any credit card details after the order has been processed. If a transaction is suspected of fraud, SMOKE4ONE® reserves the right to request additional verification, such as sending a copy of your ID.
3. Validation of Orders and Authentication
Once payment is validated, the customer receives a confirmation email summarizing the order details. For certain types of transactions, particularly those exceeding a certain amount or made from specific countries, SMOKE4ONE® may require additional verification to ensure the authenticity of the order.
Strong Customer Authentication (SCA) may be required, in accordance with the European PSD2 directive , for increased security reasons. This includes two-factor authentication via a code sent to the phone or validation through the customer's banking application.
4. Refund Policy
In the event of an order cancellation or product return, SMOKE4ONE® undertakes to refund the transaction amount via the same payment method used for the initial purchase. The refund will be issued within 14 business days following receipt and validation of the return. Refunds are also subject to the conditions specified in our Returns and Refunds Policy , which details the cases eligible for refunds and the conditions to be met.
5. Management of Payment Disputes
In case of any problems during the payment process or complaints regarding a transaction, users can contact SMOKE4ONE® customer service at contact@smoke4one.com Any discrepancy regarding a fraudulent debit must be reported immediately, and SMOKE4ONE® will work with its banking partners to resolve the situation quickly. If no agreement is reached, the dispute may be brought before the competent courts of Béziers .
6. Secure Payments and Regulatory Compliance
SMOKE4ONE® complies with current regulations regarding online payments, including the security standards required by the GDPR (General Data Protection Regulation) . Users can consult the Privacy Policy to understand how their data is protected during financial transactions. Payment processing includes cutting-edge technologies to combat fraud and ensure the confidentiality of banking data.
7. Claims and Assistance
Users experiencing difficulties or having questions regarding their payment can contact SMOKE4ONE® customer service by email or phone. Complaints regarding incorrect payments or billing disputes must be submitted within 30 days of the transaction.
8. Changes to the Payment Policy
SMOKE4ONE® reserves the right to modify this policy at any time, based on developments in payment solutions, new regulations, or operational needs. Users will be informed of any changes via an update on the website. www.smoke4one.com or by email. Users are advised to regularly check this section to be informed of the latest news regarding payment methods.
