1. Security Measures
At SMOKE4ONE® , the security of online transactions is a top priority. We have implemented a series of technical and organizational measures to ensure the confidentiality, integrity, and protection of our customers' data when they shop on our site. Payment data protection is ensured according to the highest industry standards.
Transactions are secured through the use of Secure Sockets Layer (SSL) encryption protocols , which ensure encrypted transmission of information between the user's browser and SMOKE4ONE® servers. SSL helps secure web pages and prevents any risk of hacking or interception of data during transmission.
2. PCI DSS Compliance Policy
SMOKE4ONE® complies with electronic payment industry security standards, including the Payment Card Industry Data Security Standard (PCI DSS) . This standard imposes a set of strict security requirements for companies processing credit card payments. Key PCI DSS requirements include:
- Firewall Installation and Management : We protect our internal systems from unauthorized access by using sophisticated firewalls.
- Payment Data Encryption : Sensitive data such as credit card numbers are encrypted during storage and transmission.
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Continuous Monitoring : We conduct regular security audits and penetration tests to identify and remediate potential vulnerabilities.
3. Data Breach Management
In the event of a data breach, SMOKE4ONE® undertakes to immediately notify affected users and the relevant authorities, in accordance with the provisions of Article 33 of the GDPR . An incident response plan has been implemented, including procedures for notification, analysis and management of security breaches, in order to limit the impacts and secure compromised data.
Users will be notified by email of data breaches that may compromise their privacy and information security. The notification will include details about the incident, the actions taken, and tips for protecting yourself.
4. Anti-Fraud Policy
To protect our customers from fraud attempts, SMOKE4ONE® has implemented advanced detection and prevention measures. These measures rely on behavioral analysis of transactions and monitoring for potential anomalies. Each suspicious transaction is automatically flagged and may result in a request for additional identity verification.
Fraud detection algorithms are applied in real time to check for suspicious payments, and customer accounts may be temporarily suspended in the event of suspicious behavior or attempted intrusion. These measures help secure purchases and protect both users and our company from fraudulent activity.
5. Limitation of Liability
Although SMOKE4ONE® makes every effort to ensure transaction security, users are reminded that data security also depends on their behavior. It is recommended to never share login details and to use strong passwords. Users are also encouraged to immediately report any suspicious activity to our customer service at contact@smoke4one.com. .
SMOKE4ONE® disclaims any liability for loss or damage resulting from unauthorized use of payment information, including stolen credentials or fraud due to user negligence.
6. Two-Factor Authentication (2FA)
To enhance the security of customer accounts, SMOKE4ONE® recommends the use of two-factor authentication (2FA) . This method secures account access by requiring additional verification in addition to the password. Users can enable this option from their personal space.
7. Update of Security Protocols
SMOKE4ONE® is committed to regularly updating its security protocols, including SSL certificates and protection systems, to comply with the latest technical recommendations and security standards. Security audits are conducted periodically to identify and correct potential vulnerabilities.
8. Claims and Disputes
In the event of a dispute regarding transaction security, customers may submit a complaint to contact@smoke4one.com If no amicable agreement is reached, the dispute may be brought before the competent courts of Béziers , in accordance with Articles 42 et seq. of the Code of Civil Procedure .
9. Transaction Security Policy Review Clause
SMOKE4ONE® is committed to periodically reviewing this security policy to ensure its compliance with legislative and technical developments. An annual review is planned, but updates may be made at any time. Changes will take effect upon publication on smoke4one.com. Users will be notified of changes via a notification on the site or by email.
